Returns and Refunds

Last updated: July 31, 2026

Store operator: Sunhavens Inc.
Business address: 123 Market Street, Suite 100, Wilmington, DE 19801, United States

This policy applies to orders placed through sunhavens.com. Nothing in this policy limits rights that cannot lawfully be limited.

30-day return window

You may request a return within 30 days after the order is delivered. After return approval, send the item within 14 days using the instructions we provide.

Return eligibility

Items must be unused, unworn, unwashed, and returned with their original packaging, tags, accessories, manuals, and hygiene seals where applicable. We may reduce a refund to reflect loss in value caused by handling beyond what is reasonably necessary to inspect the item, where permitted by law.

Items that cannot be returned

Unless defective or otherwise protected by applicable law, we cannot accept opened personal-care or hygiene products, intimate apparel with a removed hygiene seal, used cosmetics, gift cards, personalized products, or items clearly marked final sale before purchase.

How to request a return

Email support@sunhavens.com with your order number, the item you want to return, and the reason. Wait for approval and the return address before sending the item. Returns sent to another address or without enough order information may be delayed or refused.

Return shipping

For a change-of-mind return, the customer pays return shipping and the original shipping charge is not refundable. If an item is verified as damaged, defective, or incorrect, we cover the reasonable return cost and provide an appropriate remedy.

Damaged, defective, or incorrect items

Inspect the order after delivery and contact us promptly with the order number, a description, and clear photos where possible. Depending on the circumstances and applicable law, the remedy may include replacement, refund, or store credit. Where applicable law requires a choice between replacement and refund, that choice remains available to you.

Refund timing

After the return is received and inspected, approved refunds are issued to the original payment method within 5 business days. Your bank or payment provider may need additional time to display the credit.

Exchanges

For a different size, color, or item, request a return and place a new order. Verified damaged, defective, or incorrect items may be replaced directly.

Cancellations

You may request cancellation within 24 hours after ordering if the order has not been dispatched. See the Shipping Policy for delivery and in-transit orders.

Contact

Email support@sunhavens.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding public holidays.