Terms of Service

Last updated: July 31, 2026

Store operator: Sunhavens Inc.
Business address: 123 Market Street, Suite 100, Wilmington, DE 19801, United States

These Terms apply when you use sunhavens.com or place an order with Sunhavens.

1. About this store

Sunhavens Inc. operates this online store. Customer support is available at support@sunhavens.com.

2. Eligibility

You must be able to enter a binding contract where you live. Information supplied during checkout or account registration must be accurate and complete.

3. Products and product information

We aim to present product descriptions, materials, specifications, prices, availability, and images accurately. Screen settings may affect color appearance. We may correct errors or update information, but changes do not alter an order already accepted unless required to correct an obvious error and you agree to the change.

4. Pricing and payment

Prices are shown in US dollars unless the site clearly states otherwise. Shipping charges, taxes, and the total payable amount are shown before payment. Payment is processed through the provider displayed at checkout.

5. Orders and acceptance

Submitting an order is an offer to purchase. An order is accepted when we send confirmation that it has been accepted or dispatched. We may reject or cancel an order for reasons such as unavailable stock, suspected fraud, an obvious pricing error, or delivery restrictions. If payment was collected for a cancelled order, it is refunded.

6. Shipping and delivery

Processing, delivery estimates, tracking, address changes, and loss or damage in transit are covered by the Shipping Policy. We remain responsible for delivering the order to the shipping address provided at checkout.

7. Cancellations

Cancellation requests are handled under the Shipping Policy. Dispatch does not remove rights relating to loss, material delay, damage, defects, incorrect goods, or other remedies available under applicable law.

8. Returns, exchanges, and refunds

Eligibility, time limits, return shipping, exclusions, and refund timing are covered by the Returns and Refunds Policy.

9. Promotions and discount codes

Promotions may have additional terms, dates, eligibility rules, and quantity limits. Unless stated otherwise, discount codes cannot be combined, exchanged for cash, or applied after an order is placed.

10. Intellectual property

The site design, brand elements, text, graphics, and software are owned by or licensed to the site operator. You may use the site only for personal shopping and other lawful purposes.

11. User accounts

You are responsible for maintaining the confidentiality of account credentials and for activity under your account. Contact us promptly if you believe an account has been accessed without permission.

12. Prohibited uses

You may not misuse the site, interfere with its operation, attempt unauthorized access, introduce malicious code, scrape it in a way that disrupts service, commit fraud, or use it in violation of law or another person’s rights.

13. Product reviews and submissions

Reviews and other submissions must reflect genuine experience and must not be unlawful, misleading, abusive, infringing, or contain another person’s confidential information. By submitting content, you allow us to display and use it to operate and promote the store.

14. Limitation of liability

To the fullest extent permitted by law, we are not liable for indirect or consequential losses that were not reasonably foreseeable. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, or any mandatory consumer right.

15. Governing law

These Terms are governed by the law applicable to the site operator, without removing mandatory consumer protections available where you live. Courts with lawful jurisdiction may hear disputes.

16. Changes to these Terms

We may update these Terms for future use of the site. The version in effect when an order is placed applies to that order unless the law requires otherwise.

17. Contact

Email support@sunhavens.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding public holidays.