Shipping Policy

Last updated: July 31, 2026

Store operator: Sunhavens Inc.
Business address: 123 Market Street, Suite 100, Wilmington, DE 19801, United States

This policy applies to orders placed through sunhavens.com.

Where we ship

We currently ship to addresses within the United States. Available destinations are shown at checkout.

Processing time

Orders are normally processed within 1–3 business days, Monday through Friday, excluding public holidays. You will receive a shipping confirmation email when your order is dispatched.

Delivery time

Standard shipping normally takes 10–15 business days after dispatch. The estimated total time from placing an order to delivery is 11–18 business days. A product page or checkout estimate may provide a more specific timeline for an individual item.

Shipping charges

Any shipping charge is displayed at checkout before payment. We do not add undisclosed shipping charges after an order is placed.

Tracking

Where tracking is available, the shipping confirmation includes the tracking number or link. Tracking may take up to 72 hours after dispatch to begin showing movement.

Address changes

Check the delivery address before submitting the order. Email support@sunhavens.com promptly if a correction is needed. We will try to update an order that has not been dispatched, but changes are not guaranteed after fulfillment begins.

If an order is returned because the address was incorrect or incomplete, we may contact you to arrange reshipment. Additional shipping charges may apply. If reshipment is not requested, an eligible refund may be reduced by actual outbound and return shipping costs where permitted by law.

Cancellations

You may request cancellation within 24 hours after placing the order if it has not been dispatched. Orders already in transit normally cannot be cancelled before delivery, but this does not affect your rights if an order is lost, materially delayed, damaged, defective, incorrect, or otherwise eligible for a remedy under applicable consumer law.

Delays, loss, and transit damage

We remain responsible for delivering the order to the shipping address supplied at checkout. If a package is lost, materially delayed, or damaged in transit, contact us so we can investigate and provide an appropriate resolution. Depending on the circumstances and applicable law, this may include replacement or refund.

Contact

Email support@sunhavens.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Eastern Time, excluding public holidays.